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Digg It - What Does Your Staff REALLY Want?
Creating a high performing organization requires a relentless focus on ensuring a great work environment. When staff are enthusiastic about where they work and engaged in what they do, obsta According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product cles seem smaller, difficult problems give way to innovative solutions and exceeding expectations happens. The 2005 “Best Places to Work” program study showed that, contrary to popular opin ; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug. Examples of combination products may in on, employee satisfaction didn’t depend on salary. The most given answer as to what makes a company a great place to work is employee empowerment. And what constitutes employee empowerment? lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together. I believe it comes down to a few basic principles, the first of which is encouraging an ownership attitude. ENCOURAGE AN OWNERSHIP ATTITUDE I train staff in practical working skill here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe for a law firm: ethics, professionalism, attorney/staff communication, hard skills, etc. At the beginning of many seminars, staff come in discouraged: they feel that they have no power over d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations. Combination pro their own work lives, are just ‘worker bees’, and that their talents are underutilized. They feel frustrated, underappreciated, and overworked. I ask them about their role in the firm. Wit ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc out fail, the answers are always based on what their position is – paralegal, legal secretary, receptionist, file clerks, etc. In my opinion, they’re wrong. That is their title, NOT their ro easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi e. I see their role as much more than the title they’re given. I believe in the ownership attitude. And what is that? To have an ownership attitude, one must think like an owner and take ac nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically ions to fix problems. How can legal staff (who will never be owners in a firm) start seeing themselves in this light and how can we encourage that? A few ideas: • Let them know their t and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ ue value to the firm.
Staff can make or break a firm. However, most firms rarely let them know their true value. Where would the firm be without them? Appreciation and acknowledgment of ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi their worth goes a long way. • Encourage innovative thinking. What do you do when staff complains about a process or procedure? Do you ask them if they have a better idea? Ownershi ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it. Following aspects would a attitude means thinking like an owner and taking actions to fix problems. Encourage that thinking. Maybe even come up with a new rule – no complaining unless a solution is also proposed. • dd to the challenges in developing combination products: Which markets to tap where the combination products can do fairly well? Which combination prod Tell them the firm’s status, goals, and plans.
Information is not only power, it’s necessary if you’re truly a part of the team – and staff is very aware of that. Does this mean tha cts are meaningful and rational? Which therapeutic categories to select? Which Combinations can address unmet needs of the patients? Do combin staff needs to know private information? Certainly not. But staff can be privy to the general financial picture, goals, ideas, and plans for the future. Is one goal to increase revenue 10%? tions increase the patient compliance? What would be the developing cost? How to tackle the risks encountered during combination product developmen Ask staff their ideas on cost-saving methods and reward the best ideas. • Treat staff as career professionals. Many times, attorneys assume that being a paralegal, legal secretary, t? As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel or admin assistant isn’t a profession. Aren’t they educated in their field, many with special designations? In many people’s view, professionals always have business cards and the lack of on ping new procedures for reviewing their safety, efficacy and quality. Professional from academic institutions, pharmaceutical industries, health care indust makes a statement. Not only would this small expense make a big difference in perception, but it’s also a great marketing tool – anyone giving out business cards automatically increases the y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products firm’s exposure in the marketplace. An ownership attitude will thrive IF the employees are encouraged. If they adopt that attitude and are criticized, ridiculed or feel patronized, the owne . As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de ship attitude will die a quick death and it will not resurface for years. Staff have long memories – they know when they’re not taken seriously. And they won’t put themselves in the firing l elopment. They need to be wiser in analyzing the market trends and the regulatory requirements. Companies that provide selfless information through particip ne again until the memories have faded for a few years. An ownership attitude is the first step toward a high performing organization. The other steps are highlighted in subsequent articles tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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