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Digg It - Managing Workplace Conflicts
Kinds of Workplace Conflicts
Let’s start by identifying where conflicts happen. Think about the kinds of conflicts that happen around your workplace.
• Disagreements over turf (who should do what)
• Disagreements over policy (how things should be done)
• Conflicts of pe
Let’s start by identifying where conflicts happen. Think about the kinds of conflicts that happen around your workplace.
• Disagreements over turf (who should do what)
• Disagreements over policy (how things should be done)
• Conflicts of pe
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
rsonality and style
Common Ways of Dealing with Conflict
These are some of the ways we typically deal with conflict. Do you see yourself in any of them?
• Avoid the conflict.
• Deny the conflict; wait until it goes away.
• Change the subject.
• React emotionally; beco
Common Ways of Dealing with Conflict
These are some of the ways we typically deal with conflict. Do you see yourself in any of them?
• Avoid the conflict.
• Deny the conflict; wait until it goes away.
• Change the subject.
• React emotionally; beco
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
e aggressive, abusive, hysterical, or frightening.
• Find someone to blame.
• Make excuses.
• Delegate the situation to someone else.
All of these responses are nonproductive. Some of them are actually destructive. This is why learning to manage conflict is so important
• Find someone to blame.
• Make excuses.
• Delegate the situation to someone else.
All of these responses are nonproductive. Some of them are actually destructive. This is why learning to manage conflict is so important
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
Effect on Work Relationships
The workplace is a system of relationships. Relationships have many different aspects; here are several examples:
Trust
Teamwork
Quality
Morale
Self-esteem
Loyalty
Respect for boss
When conflicts are handled well, there’s a positive e
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
fect on work relationships. When they are not, these factors can deteriorate. Productivity and the free expression of ideas are also impacted.
Factors That Affect How People Manage Conflict
The skills involved in managing conflict are learned behaviors. None of us is born
Factors That Affect How People Manage Conflict
The skills involved in managing conflict are learned behaviors. None of us is born
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
knowing how to deal with differences of opinion, arguments, or turf wars. Some of the factors that affect how we behave in the face of conflict are:
1. Status: People in higher-status positions usually feel freer to engage in conflict and are less likely to avoid confronta
1. Status: People in higher-status positions usually feel freer to engage in conflict and are less likely to avoid confronta
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
ion.
2. Company style or unwritten rules: Some companies encourage conflict; others have unwritten rules that it is to be contained or avoided.
3. Gender differences: Males are generally encouraged to be more confrontational than females.
4. Behavior learned in families:
2. Company style or unwritten rules: Some companies encourage conflict; others have unwritten rules that it is to be contained or avoided.
3. Gender differences: Males are generally encouraged to be more confrontational than females.
4. Behavior learned in families:
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
In some families, conflict and confrontation are a communication style. In others, conflict always remains hidden.
5. Behavior learned from role models: People who have had a teacher or boss who modeled effective conflict-resolution skills are more likely to develop these
5. Behavior learned from role models: People who have had a teacher or boss who modeled effective conflict-resolution skills are more likely to develop these
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
kills themselves.
Conflict Resolution Skills
No one is born knowing how to resolve conflicts. Conflict resolution is a set of skills that anyone can learn. Let’s look at two important ones: active listening and conflict deescalation skills.
Active Listening
Active liste
Conflict Resolution Skills
No one is born knowing how to resolve conflicts. Conflict resolution is a set of skills that anyone can learn. Let’s look at two important ones: active listening and conflict deescalation skills.
Active Listening
Active liste
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
ing is a valuable skill for resolving conflicts because it enables you to demonstrate that you understand what another person is saying and how he or she is feeling about it.
Active listening means restating, in your own words, what the other person has said.
Active liste
Active listening means restating, in your own words, what the other person has said.
Active liste
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
ing is a way of checking whether your understanding is correct. It also demonstrates that you are listening and that you are interested and concerned. These all help resolve a situation when there are conflicting points of view.
Active listening responses have two componen
Active listening responses have two componen
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
s: (1) naming the feeling that the other person is conveying, and (2) stating the reason for the feeling.
Here are some examples of active-listening statements:
“Sounds like you’re upset about what happened at work.”
“You’re annoyed by my lateness, aren’t you?”
“You sou
Here are some examples of active-listening statements:
“Sounds like you’re upset about what happened at work.”
“You’re annoyed by my lateness, aren’t you?”
“You sou
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
d really stumped about how to solve this problem.”
“It makes you angry when you find errors on Joe’s paperwork.”
“Sounds like you’re really worried about Wendy.”
“I get the feeling you’re awfully busy right now.”
Actively listening is not the same as agreement. It is a
“It makes you angry when you find errors on Joe’s paperwork.”
“Sounds like you’re really worried about Wendy.”
“I get the feeling you’re awfully busy right now.”
Actively listening is not the same as agreement. It is a
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
ay of demonstrating that you intend to hear and understand another’s point of view.
Benefits of Active Listening
If a person uses active listening as part of his or her communication style at work, how would that be good for resolving conflicts, i.e., what are the benefit
Benefits of Active Listening
If a person uses active listening as part of his or her communication style at work, how would that be good for resolving conflicts, i.e., what are the benefit
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
?
1. It feels good when another person makes an effort to understand what you are thinking and feeling. It creates good feelings about the other person and makes you feel better about yourself.
2. Restating what you’ve heard, and checking for understanding, promotes bette
1. It feels good when another person makes an effort to understand what you are thinking and feeling. It creates good feelings about the other person and makes you feel better about yourself.
2. Restating what you’ve heard, and checking for understanding, promotes bette
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
communication and produces fewer misunderstandings.
3. Responding with active listening has a calming effect in an emotional situation.
Conflict Deescalation
Everyone has been in an argument that has escalated. Before you know it, it’s blown out of proportion. Let’s thi
3. Responding with active listening has a calming effect in an emotional situation.
Conflict Deescalation
Everyone has been in an argument that has escalated. Before you know it, it’s blown out of proportion. Let’s thi
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
k for a moment about some actions that will help you deescalate a conflict. In your experience, what actions put a stop to the defend/attack spiral?
• Stick with “I” statements; avoid “you” statements.
• Avoid name-calling and put-downs (“A reasonable person could see tha
• Stick with “I” statements; avoid “you” statements.
• Avoid name-calling and put-downs (“A reasonable person could see tha
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
...”).
• Soften your tone.
• Take a time-out (“Let’s take a break and cool down”).
• Acknowledge the other person’s point of view (agreement is not necessary).
• Avoid defensive or hostile body language (rolling eyes, crossing arms in front of body, tapping foot).
• Be
• Soften your tone.
• Take a time-out (“Let’s take a break and cool down”).
• Acknowledge the other person’s point of view (agreement is not necessary).
• Avoid defensive or hostile body language (rolling eyes, crossing arms in front of body, tapping foot).
• Be
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
specific and factual; avoid generalities.
Conflict Prevention Skills
Now that we’ve talked about how to resolve a conflict, let’s look at how to prevent conflicts from happening. Here are a few ideas:
• Bring issues out in the open before they become problems.
• Be awar
Conflict Prevention Skills
Now that we’ve talked about how to resolve a conflict, let’s look at how to prevent conflicts from happening. Here are a few ideas:
• Bring issues out in the open before they become problems.
• Be awar
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
of triggers and respond to them when you notice them.
• Have a process for resolving conflicts. Bring it up at a meeting and get agreement on what people should do in cases of differing viewpoints.
• Teach everyone conflict-resolution skills and expect people to use them
• Teach everyone conflict-resolution skills and expect people to use them
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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