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Outsourcing services to offshore call centers is a highly economical solution for businesses in developed countries. Compa

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

nies can contract their jobs with offshore call centers that manage tasks such as customer attraction, customer satisfacti

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

on, help desk support and advice. Call centers can handle both inbound and outbound calls for the parent company.

Compani

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

es prefer call centers that have staff well versed in English and also a bit of their indigenous culture. Once a contract

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

is drawn between a parent company and a call center, there may be orientation programs and training for an efficient staff

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

in the parent country. Executives from the parent company may visit the offshore country from time to time in order to ke

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

ep an eye on the procedures of the call center.

Call centers bind themselves contractually with outsourcing companies. In

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

return, they charge a monthly fee. Most call centers work on a monthly payment schedule and keep their contracts free of

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

obligation regarding tenure to the parent company.

There are several advantages for parent companies to outsource their w

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

ork to call centers. One of the chief reasons is the reduction of overheads. Call centers employees in developing nations

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

ay charge half of what a local employee may charge. In addition, the call center market is a highly competitive one and is

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

constantly striving to provide better services to their parent companies. It is a known statistic that call centers can d

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

ouble the business of a company, as employees are better able to attract clients and get their business.

However, the gre

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

atest merit of a call center to an outsourcing company may be the flexibility of time. Call centers work around the world

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

in countries with different time zones meaning the company is always working. Some call centers work night shifts and week

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

ends at higher rates. This means better business growth in the long run.

Farsighted companies outsource their businesses

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

to call centers in nations where they wish to expand at some point. A call center helps to acclimatize the company to a ne

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

w country and becomes valuable in the long run.

Today, India is considered the hub of call centers. It has the most peopl

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

e providing outsourced work, and call centers are regarded as the prime source of income for urban youth. Hence, call cent

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

ers do not just reduce expenses for a parent company; but in a global sense, they also provide growth to a budding economy

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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