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Digg It - When Does PR Help Managers Manage?
The quick answer is, PR helps managers manage when it
(1) moves business, non-profit, government agency and
association managers away from a preoccupation with
simple tactics like press releases, special events, broadcast
plugs and brochures. Then (2), moves them on to PR that
creates the kind of external stakeholder behavior change
that leads directly to achieving According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product their managerial objectives. But it does beget a question: how do those managers shakeoff that tactical orientation? A good first step might be to digest public relation’s underlying premise: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opi ; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug. Examples of combination products may in nion by reaching, persuading
and moving-to-desired-action the very people whose
behaviors affect the organization the most, the public
relations mission is usually accomplished. What sticks out there, is the reality that good public relations planning really CAN alter individual perception and result in changed behaviors among key outside audiences. Obviously, that h lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together. lps managers manage. Especially if you,
as that manager, decide once and for all that you want the best
public relations has to offer. Which is why you may be
interested in hearing more about a high-impact action plan
designed to do something meaningful about the behaviors
of those important outside audiences that MOST affect the
departmental, divisional or subsidia here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe ry unit you manage. What you are doing here, is creating the kind of external stakeholder behavior change that leads directly to achieving those managerial objectives of yours; in this case by persuading those key outside folks to your way of thinking by helping move audience members to take actions that help your unit succeed. Thus, the good news implicit in PR’s u d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations. Combination pro nderlying premise
is the reality that good public relations planning really
CAN alter individual perception and result in changed
behaviors among key outside audiences. Consider PR’s underlying premise for a moment: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, ch ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc nge or
reinforce that opinion by reaching, persuading and
moving-to-desired-action the very people whose
behaviors affect the organization the most, the public
relations mission is usually accomplished. Happily, the results you want, public relations can deliver: for example, community leaders begin to seek you out; customers begin to make repeat purchases; new pro easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi spects
actually start to do business with you; politicians and
legislators begin looking at you as a key member of the
business, non-profit or association communities; capital
givers or specifying sources begin to look your way;
welcome bounces in show room visits occur; new
proposals for strategic alliances and joint ventures start
showing up; and membership appl nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically ications start to rise. It’s especially important to analyze, along with your PR people, your plans for monitoring and gathering perceptions by questioning members of your most important outside audiences. Suggest interview questions like these: how much do you know about our organization? Have you had prior contact with us and were you pleased with the exchange? Ar and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ you familiar with our services or
products and employees? Have you experienced problems
with our people or procedures? Because your PR staff already operates in the world of perception and behavior, you are ahead in the opinion monitoring game. While looking first to them to manage your data gathering activity, be certain that they really accept why it’s SO impor ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi tant to know how your most
important outside audiences perceive your operations,
products or services. In a word or two, be sure they believe
that perceptions almost always result in behaviors that can
help or hurt your operation. By the way, it can be very costly asking professional survey firms to do the opinion gathering work, when compared to using those PR fol ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it. Following aspects would a ks of yours in that monitoring capacity.
But whether it’s your people or a survey firm asking the
questions, the objective remains the same: identify untruths,
false assumptions, unfounded rumors, inaccuracies,
misconceptions and any other negative perception that
might translate into hurtful behaviors. Because you need to take action on the most serious problem ar dd to the challenges in developing combination products: Which markets to tap where the combination products can do fairly well? Which combination prod as you uncovered during your key audience
perception monitoring, you must set a clearcut and realistic
PR goal. It may be that you’ll decide to straighten out that
dangerous misconception, bring to an end that potentially
hurtful rumor, or correct that disastrous inaccuracy. Of course, establishing the right action-oriented strategy will tell you how to reach that go cts are meaningful and rational? Which therapeutic categories to select? Which Combinations can address unmet needs of the patients? Do combin al. But be aware that you
have just three options available to you when it comes to
doing something about perception and opinion: change
existing perception, create perception where there may be
none, or reinforce it. Needless to say, the wrong strategy
pick will taste like butterscotch sauce on your pig’s feet.
So be sure your new strategy fits well with your new
tions increase the patient compliance? What would be the developing cost? How to tackle the risks encountered during combination product developmen public relations goal. Obviously, you don’t want to select
“change” when the facts dictate a strategy of reinforcement. A persuasive message stands at the core of your new PR thrust, and will be tasked with helping move your key audience to your way of thinking. So ask the best writer on your team to prepare a carefully-written message targeted directly at your key e t? As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel ternal audience. The
writer must produce some really corrective language
that is not merely compelling, persuasive and believable,
but clear and factual if they are to shift perception/
opinion towards your point of view and lead to the
behaviors you have in mind. Communications tactics will carry the ball, and your message to the attention of your target audience. ping new procedures for reviewing their safety, efficacy and quality. Professional from academic institutions, pharmaceutical industries, health care indust Many
are available ranging from speeches, facility tours,
emails and brochures to consumer briefings, media
interviews, newsletters, personal meetings and many
others. But be certain that the tactics you pick are
known to reach folks just like your audience members. In the interest of not getting too far out front too early, you may want to initially unveil your co y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products rrective message
before smaller meetings rather than using higher profile
news releases. And that’s because a message’s credibility
is always fragile and often suspect depending on the
method by which it is delivered. As your program proceeds and succeeds, you’ll be demonstrating, in the form of periodic progress reports, how the monies spent on public relations ca . As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de pay off.
But it’s also an alert to start a second perception
monitoring session with members of your external
audience. Here, you’ll use many of the same questions
used in the benchmark interviews. Only difference now
is, you will be on strict alert for signs that the bad news
perception is being altered in your direction. Any program can suffer a slowdown for a v elopment. They need to be wiser in analyzing the market trends and the regulatory requirements. Companies that provide selfless information through particip ariety of
reasons. Just keep in mind that adding more
communications tactics, and/or increasing their frequencies,
should adequately address that problem. Clearly, this approach to public relations does deliver the best PR has to offer, PR designed to do something meaningful about the behaviors of those important outside audiences that MOST affect the unit you manage tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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