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In retail environments, where commissions are up for grabs, competition between salespeople can sometimes go from sportsmanlike to unsportsmanlike. Do you have strategies you can turn to when workplace tension goes up at your store?

Paul Davis, con

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

flict management expert and business consultant, offers six ways to handle conflict before it spreads and affects your company morale on a broader scale:

1. Consider conflict an opportunity, not a curse.

“Conflict is a character building and inter

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

ersonal communications improvement opportunity,” says Davis. “We all have blind spots, preconceived ideas, personal peculiarities and tendencies that can make us hard to deal with at times. Being able to identify other character types and communicat

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

on styles is beneficial, though it may not always be easy.”

Davis suggests learning to respond to conflict naturally and openly, as it disarms the aggressor and shows you to be the rational party. Doing otherwise only further antagonizes the aggres

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

or. Listen and seek information related to the true nature of the conflict.

“You will find that what seemed to be the initial problem was merely superficial.”

2. Respect and don’t reject people, regardless of your disagreement.

Davis says it’s im

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

ortant to separate the person from the behavior and be sensitive to different backgrounds, upbringings and environments.

“We are all continually changing and evolving. Give people room to grow as they come to a greater level of self-awareness. As y

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

u do, and they discover how gracious you’ve been, they will become the most loyal employees or co-workers you will ever have. This is true empowerment.”

3. Acknowledge and confess any contributory negligence.

“Conflict always begins within,” says

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

avis. “We must judge ourselves first. We often judge ourselves by our intentions and others by their actions. We don’t typically use fair weights, standards and measures when we judge others.”

A little self examination can reveal that we may have c

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

ntributed to the conflict by either saying something or not, he adds. Neglecting to recognize employees for a job well done can leave them feeling underappreciated.

On the flip side, you can also neglect to confess your wrongdoings in the workplace

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

Lead by example and be the first to point out your mistakes; take responsibility for your actions. “Suddenly, people will begin to humble themselves and confess their own faults. When this happens, employee morale and productivity will skyrocket.”

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

4. Formulate what you want to say, and how you will say it.

“Remember it’s not only what you say, it’s how you say it,” notes Davis. The manner and tone you take will determine how your employees will respond. Receiving criticism is never easy, but

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

it can be bearable if it is delivered constructively, kindly and sincerely.

Davis also advises to lessen the blow by starting with a compliment before dishing out the constructive criticism. “Start soft by affirming a person’s good qualities before

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

proceeding to find fault and correct.”

5. Avoid premature assumptions.

Jumping to conclusions can be dangerous, as it can damage morale and create distrust. Don’t take hearsay for truth. “Instead, go to the source and have an open conversation,” s

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

ys Davis. “Get things out in the open and speak face-to-face respectfully.”

6. Speak with positive expectation believing the best.

“Stating your feelings with positive expectation pulls people to the level of performance you desire,” he says.

“Fo

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

example, say something like ‘William, you’ve always done a great job of giving your all in every account. As of late, however, you seem to not quite be yourself. Is there anything I can do to help? I want you to see you succeed and be your personal

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

best. Know I am fully committed to you as you are to this company.’

“Affirming a person and your expectations of their success will endear people to you and cause them to live up to your wishes.”

Following these basic steps can help you keep an op

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

n mind when dealing with conflict in a retail setting. Taking a step back from a situation, to understand the issues at play and to evaluate how one employee’s personality may be clashing with that of another.

“Sometimes, you have to accept people

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

s they are, realizing they may never change,” says Davis. “Employ your sense of humor and unconditional acceptance of others, and you will get far greater results and work productivity at the end of the day.”

- allanp@iqmetrix.com

*To read more ab

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

ut Maintaining and Improving Workplace Morale, check out the following articles from iQmetrix News & Views (http://newsletter.iqmetrix.com/):

Reinforcement: The Key to Effective Retail Training

How to Motivate Salespeople after a Busy Holiday Seas

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

n

Four Steps to Grow Company Leaders

Understanding Different Employee Attitudes

Creating the Right Commission Structures for Your Salespeople

How to Retain Employees in a Retail Environment

Motivating Salespeople: Techniques from AllBusiness.co

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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Have you ever noticed how untrusting people are? What is the cause of all this? Is it the media scaring people into believing that everyone is a scam artist? Is it the government causing mistrust amongst the masses to further propel law enforcement agencies, which in turn make more rules and regulations to control? Is it the Internet where everyone runs around using a false “pen name” as they practice deceit?

This article illustrates the importance of not only planning but also learn from past mistakes. The margins for error are getting very slim in this very competitive era. On the one hand, company has to take risks and on the other, it has to reduce its margins for errors by both planning and doing a post-mortem.

Postcards can enhance your real estate marketing program by generating a response from prospects. But if you don't differentiate your postcards in some way, you're limiting the response you might otherwise enjoy.

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