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Predictive dialer systems are generally used by telemarketing organizations involved in B2C (busines

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

s to consumer) calling, because sales representatives require more customer contact time. Market sur

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

ey companies and debt collection services that need to contact and personally speak to people by tel

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

phone may also use predictive dialers. To automate all sorts of calls, predictive dialers are used a

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

a quick and easy way rather than manually by a call center, such as customer service callbacks, or

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

welcome calls for new customers.

Predictive dialer systems have features such as automatic call dis

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

ribution (ACD), interactive voice response (IVR) and call recording that has added a new dimension t

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

the predictive dialer and auto dialer capabilities of this system.

Voice broadcasting with text-to

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

speech software acts as a unique solution that is ideally suited for ACD and IVR outsourcing. The co

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

mputer telephony software opens this phone system to outside applications and developers.

Some pred

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

ctive dialer systems have an extra edge in efficiency and productivity not available in other dialin

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

systems, the agents have the option at any time during a call to click on the "answering machine me

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

sage" button or "3rd party message" button.

When the "answering machine message" button is selected

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

, it plays the digitally recorded message to the answering machine, allowing the agent to be availab

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

e for the next dialer-generated call. If the "3rd party message" button is clicked, it plays a digit

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

lly recorded message to the called party, releasing the agent to handle the next call.

When combine

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

with customer relationship management (CRM) software, the predictive dialer system is a complete ca

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

ll center software solution. With the new predictive dialer system revolutionizing predictive dialin

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

, the call center can become more productive with more calls handled by fewer agents, including work

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

at home employees. The modern predictive dialer systems far outpace old predictive dialer technology

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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