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Background

Recently in one of the HR-group…someone shared one statement, which was “All employees in all organizations hate HR. This is the statement of a high profile professional (other than HR) employee. So what is your experience?”

No more information was provided by this person and if not less, we all exchanged close to 100 e-mails, discussing about the topic and throughout the discussion the originator of the debate, kept mum. Some people said few things in favour of HR and few people said against HR. At the end, we ended up by making few statements…having just difference of opinion. Few people went on to share one of the article, titled “Why we hate HR” written by Keith H Hammonds of FastCompany and posted on December 09, 2005.

I interrogated th

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

e person who originated this debate in its current form and he shared two things, “This statement made in private and I didn’t react on it. For few days this statement haunted me and to know the experience from all HR professionals about this I circulated the mail” and “Even many HR professionals say HR is thankless job. Therefore I plainly put up the mail to get the experiences of all you”. After reading this, I didn’t know if I should laugh on the immaturity of this person and should get angry on his attitude.

I have few questions for my fellow HR professionals and Business Managers, they are:

1) Everyday as a person or professional you meet so many people; do all of them love you?

2) Talking about profession, which is the profession, which is liked by

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

all and sundry? Do you like lawyers…police personal…politicians? Why only to point at HR-Professional?

3) How many of you Love George W. Bush and how many have you hate Osama Bin Ladin? How many of you love Tony Blair and hate Saddam Hussain?

Challenges for HR Professionals

Human Resource Professionals deals with the most difficult part of any organization – “Human Beings”. They are not machines. They have emotions, sentiments, different behaviour, different beliefs and culture. A part from that, we have Government, labour laws, and law enforcement body. Over and above that we have investors, management and board of directors. I don’t know, how you are expected to keep all these people happy?

Competencies in HR Professionals

Certainly, even HR professi

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

onals need to change the way they work. “Proper Communication”, I repeat, “Proper Communication” can solve most of your problems and issues. To have proper communication, one should have proper information about the labour laws, about business, about policies and procedures of the company and about the industry. Most of the time…most of the HR professionals…don’t have this. Proper Communication also includes “Proper Listening” and that is also lacking in some of the HR-Professionals. “Understanding Human Behaviour” is another trait, which can help in addressing many problems.

Why employees hate HR?

Employees hate HR, when

They don’t get solution for their problems.

They don’t get proper information.

There is communication gap.

You fail to keep your wo

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

ds…your commitment.

(Is there anything else that they expect from you?)

Solution

Of Course, “Proper Communication” can solve many issues. If there is any query, give “legally supported” and “logically correct” solution. I also feel that as we are growing...as there are more and more mediums of communications...we are not communicating properly and I tell you...proper communication can solve many problems both at personal and professional front. Those people, your employees are not duffers or dumb…don’t try to be over-smart. Don’t lie to them. The day they come to know that the information provided by you is false or fake…they will start hating you.

Customer Centric Approach

This is the best way to know…where you are wrong? Why they hate you? And what a

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

re the areas of improvement? Treat them as your Customers and let the part of HR department behave as “Customer Service Centre”. Treat them the way you like to be treated when you are “Customer” and at the service centre of another service providers. As they say, “Don’t do what you don’t want other to do to you”…”Don’t serve the food that you don’t like to eat”.

Conclusion and Love-Hate Equation

I feel that it is one love-hate equation, where some people love you and some hates you. In a crowd of more than two people you cannot expect everyone to love you…everyone to agree with you. That has never happened and will never happen. There will always be few people who will love you and few to hate you. Only thing that you can do is that by your work…by your b

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

haviour…by your attitude…you can have more people to love you…to love your profession and hate you and your profession. To tilt this equation, entirely depends on an individual, his style of working and his approach. Love-hate equation can be different in different company. No degree and no education can give you an assurance that all people will “Just” love you. You are MBA from Harvard, Oxford, London School of Business or IIM; you are certified by SHRM or CIPD; no institute can give you an assurance that your employee will always agree with you and will always love your work.

As I said in one of my previous write-up…few people…just few people by their behaviour, work and attitude brings bad name for the organization, for the profession, for the communi

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

ty and for the country.

___________________________________________________________________________________

Analysis of the Article by Rey Misoles is CEO and Managing Director of MaP Consulting Group, a consulting and training outfit for developing managerial competence. He is author of "Self Improvement & Success: Your 7-Day Self-Improvement and Success Program" – a `How to do it'

Several weeks ago I registered to be a member of HR-Philippines, a Yahoogroups network for HR professionals. I enjoyed the articles posted by the members, and learned from some of them. In fact, I also contributed an article or two from time to time.

Just recently some articles published caught my attention - and one from an HR practitioner, Sanjeev Sharma from India really

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

eightened my interest. He talked about, and the title of his article is, Making HR...The Most Lovable Profession. This all started after he read a comment from one HR-group which goes, "All employees in all organizations hate HR." Sanjeev, apparently irked, said, "This is the statement of a high profile professional (other than HR) employee... I didn't know if I should laugh on the immaturity of this person and should get angry on his attitude."

I was touched in total agreement to Sanjeev's reply, which prompted me to share my thoughts with you today, anchored on salient points of Sanjeev's article.

Challenges for HR Professionals: Human Resource Professionals deal with the most difficult part of any organization - "Human Beings."

Accounting managers dea

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

l with numbers, no doubt about it. Sales managers deal with quotas, producing sales and nothing but sales. Manufacturing managers deal with production, tight schedules and meeting deadlines. No wonder they're in constant bickering with sales - the former promising clients that they will deliver, and the later complaining that they can't deliver what's being promised. Where does HR stand? In the middle of course, caught in the crossfire, most often eating up all the fire and silently enduring the cross.

Why? Because we are HR; "human resource." We may fail to comprehend numbers, particularly sales quotas and production schedules, but we do perfectly understand human beings. Appropriately so, because we are HR. Not only do we carry out the mission of managin

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

human resources, but we are THE mission.

But why do some employees hate HR? (I'm equally irked upon reading the statement "All employees . . . hate HR" - perhaps some but definitely not all.) What are we supposed to do about it?

I'm in total agreement to Sanjeev's statement here: "Employees hate HR, when they don't get solution for their problems; they don't get proper information; there is communication gap; (HR) fails to keep (its) words . . . (its) commitment."

Many times HR professionals get buried in the myriad of things - paperwork and reports, administrative duties, and even disciplining employees which is supposed to be a line function. Oh by the way, for non-HR people reading this - if you still believe that employee discipline is an HR job, I

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

uggest you attend a seminar on effective supervision to learn the what, why and how on employee motivation and discipline.

There are lots of good training providers out there who are updated and equipped with the latest trends in people-handling, one of which is MaP Consulting Group. (Yes, it's my company, and I'm talking about the Basics of Effective Supervision Training.)

These things comprise HR's "trivial many" and is more than enough to consume his time, taking away a more important aspect - the "critical few" should have's, which focus on relationship- building. Without knowing it, HR becomes oblivious to the real needs of the people, and failed to listen.

Solution

In the words of Sanjeev: "Of Course, 'Proper Communication' can solve many issu

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

es."

When I see the word 'communication' used in a management article, I can't help but recall some offices with no doors, advocating "open-door policy" which literally means open communication. Some companies are doing this perfectly well with a management team who "walk their talk." Others however, are only as good as the open cubicles without knowing the real essence of the word, much less practice it.

Easier said than done. But have you got a choice? Of course you do. And it is learning how to be an effective communicator using the verbal and non-verbal facility. Communication is a skill which needs to be studied and learned, spent time on, and practiced. My next question is; have you got the time? Or rather, are you willing to make this one of your

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

riorities? I believe you should!

After living the HR profession for more than two decades, I once thought I learned everything there is to learn. Then I came across a forum, an HR group composed of practitioners dedicated to help one another, and realized that my learning shouldn't stop. I was scared to think it almost did, and am happy to have recovered. Perhaps you'd be interested to join and keep yourself up. Who knows someday, you'll get to understand better the "Love-Hate Equation for HR Profession."

_________________________________________________________________________________

And they shared their views on this Subject

1) Rajat Joshi from Mumbai (India)

I credit you and would like to thank you personally for extending support and guiding HR

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

professionals with your thought provoking articles.

As Dr T V Rao mentioned in his book Future of HRD - that for HRD professionals in India - a challenge is to grow professionally and there should be more focus on self directed learning - this is where you have been helping us immensely.

2) Prof. Nivedita from Chandigarh (India)

I appreciate your views.

Very true, that we cannot make all the people happy, if you have a workforce of 100 people you can satisfy only 80-90 of them.

This Love hate relationship is not with HR, it can be with any other department in the organisation as well.

Thanks for sharing your wonderful thoughts.

3) Maya from Trivandrum (India)

This was an excellent interpretation to the statement made. It makes perfect sense.

The H

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

unfortunately is sometimes made the scape-goat for many organizational decisions that may not be taken well by the employees. We generally have to enforce these decisions.

An HR has to balance the employees’ interest with that of the organization and consequentially end up with the "hatred" of many.

Like you said communication and making people understand why things are done the way they are is the best way to reduce this feeling.

However making such an absolute statement that too by a senior professional is very "unprofessional".

4) Govind Gadiyar from Mumbai

Let me respond as follows:

Kuchh To Log Kahenge, Logonka Kaam Hai Kehna...

Need I say more for any HR Person...

5) Yashesh.Z from Mumbai (India)

Why employees hate HR?

Employees hate HR, wh

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

en

1st of all HR don't have proper solution to any problem they just know how to push work on other shoulders.

There is communication gap but also they don't know how to maintain relations with all levels of employees

I have seen HR treating employees , they are good with higher post people but those who are on junior level, HR don't even look at them

HR will never do increment on his own , employee has to do follow with HR for the same , and in return they say we are still observing your work,

And if employee is on contract , than that employee should not keep any expectation from HR. Becoz for HR, employee who r on contract are equal to peon/office boy.

HR only consider few cases if they come from top level.

One good thing i can tell about HR that

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

hey play good politics

6) Samvedan from Pune (India)

At the outset, let me state emphatically that all employees in all organizations do NOT hate HR. The sweeping generalization by the initiator of the thread, is extremely UNKIND to the HR community apart from being completely WRONG.

Having said that, let me also state that every flock may (and usually has) black sheep. HR flock cannot claim to be an exception.

HR is perceived "close to the management", "a power center", with access to confidential information in relation to the organization and to the employees. Handling an animate resource like Human Resource, the HR fraternity also is vulnerable to corruption by the feeling of power and of self importance! When this starts to happen, the anti HR feel

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

ings are born and start to grow.

The role perception of an HR job needs to be carefully evolved. The stance is important. I recommend for everyone's consideration that the stance of every HR should be that of a "friend, philosopher and a guide" and the role to be that of a "facilitator". HR is knowledge and values based function. HR is the conscious keeper of the organization and must conduct itself always in an exemplary manner for all others to emulate!

When some members of our community overlook these fundamental truths, such perceptions are generated.

Yet, I state that the perception belongs to the unfortunate and a very small group who have not seen the right kind of HR!

7) R Devarajan from Chennai (India)

Human wants both professionally and pers

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

nally always multiples every day. No one cannot satisfy all the requirements at one time. Some wants cannot be satisfied at all. In HR one have to look into the overall performance only and not to look into the satisfaction of every individual. It is totally impossible to satisfy everything the employee needs. So all the other departments and staffs must realize this. as other departments we are not dealing with machines and money. We are dealing with humans and their mind, which is obviously very tough to read and react.

Therefore, moulding an individual involves more ills and spills.

___________________________________________________________________________________

Think about it…and share your comments and feedback.

With lots of Care and Affection..

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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