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Digg It - Online Business Email Etiquette and Anonymity
I've often wondered why some online businesses, when the management or employees respond to customer service or pre-sales related e
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
mails, have the habit of:
a) not addressing the client by name
b) using a signature without their own name; even just a first nam
a) not addressing the client by name
b) using a signature without their own name; even just a first nam
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
e.
Call most (good) companies, and the person answering the phone will give you their name without prompting. Go into most superma
Call most (good) companies, and the person answering the phone will give you their name without prompting. Go into most superma
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
rkets or chain stores and whoever is serving you will be wearing a name tag.
Aside from being polite, when staff members identify
Aside from being polite, when staff members identify
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
themselves, it can assist in closing a sale or expediting complaint resolution. Wearing a name tag or giving your name also helps t
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
o humanize the shopping experience for the customer.
In the online world, in my opinion, using the 'Team X' or 'Customer Support'
In the online world, in my opinion, using the 'Team X' or 'Customer Support'
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
type signature without a human name suggests the merchant has something to hide or they really don't give a hoot about me; that I'm
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
so unimportant to their business that I don't even deserve the courtesy of knowing the name of the person who I'm dealing with. Ev
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
en if they don't care, I'd prefer to at least see an attempt to make an impression that they do.
This sort of anonymity is ridicul
This sort of anonymity is ridicul
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
ous - if a merchant is so concerned about their privacy, then they should probably look at doing something else for a living. In a
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
transaction that requires pre-sales communication, I want to know who I'm conversing with, I also like to be addressed by my name w
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
hen I receive a response and I'm sure many other online shoppers feel the same.
It seems our high-tech world is quickly forgetting
It seems our high-tech world is quickly forgetting
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
the basic etiquette that had previously served us so well for so long. It's not something that we needed to lose, and we're social
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
ly poorer for it.
I do understand that for staff in some foreign companies, they may not use their names, as they may be difficult
I do understand that for staff in some foreign companies, they may not use their names, as they may be difficult
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
for Westerners to decipher; or they may fear we may be prejudiced in dealing with certain ethnic groups. In a foreign exchange sch
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
ool where my partner worked, the Chinese students would “adopt” western names. They made some curious choices, but the point is tha
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
t it made life a little easier for them as Australians really couldn't get pronounce their real names.
If you're concerned about a
If you're concerned about a
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
xenophobic reaction when dealing with Western clients via email, use a pseudonym - it's very simple; just be sure to remember the
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
one you've chosen.
Remember also that the client has a name too; use it - it's just all a part of common courtesy. That common cou
Remember also that the client has a name too; use it - it's just all a part of common courtesy. That common cou
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
rtesy can translate into better online sales. Good manners take very little time and cost nothing, but there's many rewards to reap
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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