Understanding Communication: Mechanical and Social Principles

Communication is one of the fundamental necessities of our relationships with other people, whether it is a stranger, work colleague, family member, child or life partner. While our interpersonal relationships can be rewarding, many of us find ourselves in situations of mis-communication and communication breakdown, often leading to interpersonal conflict...

The View from the Front Line

Employees who deal directly with the public are valuable players in building a customer-focused organization. Their potential, however, is often overlooked. Only a tiny fraction of customer complaints and suggestions ever reaches top management's attention.

Work Place Communication and Confronting Abuse at the Office

When people talk about abuse in Work Place Communication circles many people assume right away they are talking about sexual abuse; either a woman boss against a man, a Gay man taunting a straight man or a Man making sexual remarks to a woman.

How To Conduct Meetings Like A Top Performer

Everyone participates in meetings or is the host of a meeting. Many are productive and others are a complete waste of time. We have developed a list of techniques for planning and holding effective meetings that will turn you into a top performer in your profession and organization.

Are They With You or Against You?

It seems that we often fall into the trap of creating a 'them' and an 'us' - a 'silo' mindset. It can kick in surprisingly fast! We have seen organisations of twenty or so people who have divided themselves up into different functional groups, where 'Sales' complain about 'Operations,' 'Marketing' fingerpoints at 'Sales,' the ‘staff’ are suspicious of 'management' – and everybody sits in the same room! This mentality is caused by individuals' and groups’ perceptions of each other - 'them' - that over time start to appear to be the truth. Let’s take a look at what’s going on from some different angles-

Trust Me - Everything Will Be All Right

The success of a business depends in great measure upon the relationships between people, both within and outside the organization. Trust is an indispensable component of sound relationships and business success.

Email Etiquette 101 - Or What You Shouldn't Do To Annoy the Pants Off Your Recipients!

Email is for communication but some people do annoy the pants off others by not following certain rules when they email. Here are 9 ways to stop being a rude emailer!

Confrontation at Workplace

As an employee you need to be ready to face conflict situations in the workplace. There are many different people with different backgrounds and visions trying to achieve same goal as you. As a result the conflict takes place. There are numerous methods to avoid confrontation.

Cubicle Sweet Cubicle: How to Make Your Workspace More Appealing

Just about anyone who's ever worked in a cubicle would agree that they're often depressing, with their neutral color faux walls, confined space, and the general feeling of isolation that they engender. Still, there are ways to make even the blandest, smallest cubicle more appealing while maintaining a professional work environment.

Bring Festival Cheer To Your Office With Personalized Gifts

Get great ides on personalized gifts to give your employer or employees with the following suggestions. From holiday ornaments to personalized wine bottles, there are a host of unique gifts to give to show your appreciation for a co-worker or client.

Protocol For Unfriendly Co-Workers

Do not discuss anything personal with your co-workers, especially about your income, home life and personal beliefs. It is okay to discuss general things, such as...

How To Beat Office Politics

Would you believe it? In The Times of London on a management and business page there was a write up with photograph of a chap who coaches people in how to succeed at office politics. I only glanced at the article but it stayed with me.

How to Understand Canada’s Emerging Diversity Issues - Nu Leadership Series

Examine how other countries such as Canada deal with the tricky issues related to diversity. Nu Leadership is a column that explores the changing workforce and social environment as it relates to leadership development.