Is Telecommuting Right For You?

Could you be doing you job from the comfort of your own home? Find out now.

Knowledge Management - Lessons From Martin Luther

Sometimes you need to go back in time -- say four hundred years -- to understand that things have not changed.

Conference Call Tips

Get the most out of your next audio conference. Meeting over the telephone is different to meeting face to face, learn the basics of getting it right.

Those Difficult Conversations at Work: How to Psyche Yourself Up

What do you do when a colleague is making false accusations, talking about you behind your back, micromanaging, and/or making you look bad? If you really want to talk with her/him about it and salvage the relationship at the same time, consider these key points in preparing for the conversation.

The Art of Listening

Good listening is not just looking at someone and nodding your head in agreement. You have to acknowledge what is being said and let the other person know that you understand. The more you can acknowledge what is being said, the greater ability you have to persuade and influence. Why? Because the person speaking with you will feel important and understood (Law of Esteem). Why is listening so difficult for most of us? Why is it that when two people get together and talk, they both walk away with two completely different views about the conversation?

When You're Afraid to Talk to Your Boss

Learning to communicate effectively at work is a common challenge. It gets easier when you recognize how your own history may be creating the mis-perceptions that are blocking your success.

Put An Executive Summary to Work - and Make Sure it Gets Read!

Time, time, time. Consider these numbers: the average executive spends 22 percent writing and reading memos, reports, letters. That equals eleven workweeks. And they are spending over 50 percent of their time either reading your communication or responding to it! So if you want the big cheese to read your report, make certain that your executive summary—written for that decision maker—sings. Here are the details.

Type Of Performance Appraisals

Managers have for many years been evaluated against standards of personal traits and work characteristic. Typical trait-rating evaluation systems may list ten to fifteen personal characteristics, such as ability to get along with people, leadership, analytical competence and initiative. The list may also include such work-related characteristics as job knowledge; ability to follow through on assignments, production or cost results; or success in seeing that plans are carried out.

Selecting a Mediator: How to Find the Right Professional for a Workplace Dispute

As the use of outsourced dispute resolution grows, it's more critical than ever that organizations know how to select the right mediator for the job. This article provides you with key questions to ask and the kind of information you want to get out of the prospective mediator's answers.

The Role Of The Business Storyteller

A major role of senior management is to motivate people to reach certain goals. To do that, they must engage their emotions, and the key to their hearts is story.

Formal Versus Informal Behavior? Which One When?

How do you appear at work? As an incredibly competent leader or as a likeable and folksy friend? Which is better for your image? Did you know that you have a choice? Find out what others are doing and saying about this issue!

Effective Email

When is email effective in your small business?

The Apprentice: Learning Lessons From Eccentrics

Recent incarnations of The Apprentice featured some very unusual people. While I’m sure they were chosen to spice up the format, none of them seemed to possess the skills or expertise needed to compete on that level. While the show and more conventional candidates may not have benefited from the antics of these bizarre applicants, serious viewers can certainly profit from their mistakes and eccentricities.