Opening a Dollar Store - What do Your Customers Really Want?

One of the challenges faced by entrepreneurs after opening a dollar store is staying connected to customers. It can be difficult to maintain a strong connection that allows you to understand the needs and wants of those customers. Yet without that information it is difficult to make changes that accommodate your customers, and thus to truly succeed over the long haul.

Serving With Positive Intent, Customer Service The Easy Way

It's amazing what a little Positive Intent can do for your Customers Service Experience.

Cellular Retailers Must Greet Customers within 30 Seconds - Study

A simple hello can go a long way in wireless retail, but a recent J.D. Power and Associates customer satisfaction study makes a startling case for the conventional in-store greeting. The study found that overall customer satisfaction declines considerably if customers' wait time (the time before customers are greeted upon entry) exceeds 30 seconds.

How To Pre-Qualify Lawn Care Customers Over The Phone For Your Lawn Care Business

When you operate a lawn care business and market your business, you will gain new customers. Sifting through these potential lawn care customers to find which ones are right for your lawn care business is a very important process many new lawn care business owners fail to do. Here at Gopher Lawn Care Business Software our lawn care business forum tends to become a head quarters for lawn care businesses who are trying to learn how to get their businesses to grow. Let's take a look at the question of pre-qualifying new potential customers who call you.

Opening a Dollar Store - Who's the Merchandise For?

Are you opening a dollar store? If so don’t fall into the trap of forgetting that the merchandise you buy is not for you. Rather, the merchandise that you buy to resell is for you customers. In fact, the better the job that you do of making sure you understand exactly what those customers desire, the more successful your store will become.

Change Management: Getting Everyone on Board the Change Train

How do you get everyone on board the change train that is gaining speed and heading out of the station? How do you get your people to, not only go through the motions, but also actually 'buy into' the changes that are necessary? Learn the six most common reasons people resist change and the tactics to convert this resistance to commitment.

Making Change Work

Over 75% of all change programmes will fail to achieve worthwhile or sustainable results and this article explores the key reasons for failure based on the author's extensive practical research activities into this area.

Management Of Change - Keep Things As They Are

Management of change is not seldom focused on finding new structures. Try to postpone this and reap the benefits of a real and lasting change.

What Gives You The Right? - An Introduction To Managing Change

How well do you manage a change situation? Ever over-reacted to a change? Maybe you didn't understand it or why

Growing with Change

Grow with change by focusing on a vision, choosing your outlook, seeking authenticity, committing yourself with discipline and continue to grow and develop.

More Change Demands More Leadership

Now, more than ever, organizations need the bonding glue of a strong culture to hold everything and everyone together. At the core of that culture is a strong leader pulling the team together.

Forward: The Right Direction

How often have we made the mistake of just considering our last footsteps? We look back to what we know, rather than seek the unknown, the unfamiliar. We trust what we think is the correct path without looking into what could be our salvation: The Future.

Managing Change

For most of us, the pace of change seems to have picked up dramatically over the past few years, thanks in part to the increased availability and use of technology, as well as the global economy in which we now live and work. This article shows you how to manage change by making small, controlled changes each day.