Rate Your Service Five Different Ways

Have you experienced exceptional customer service? How did it make you feel? I do not know about you but it gives me a wonderful feeling somebody showing they really care. When I receive service as such, I try to let the person or manager know. In today's world it is rare that you receive comments of satisfaction, much less for superior service.

Customer Service - On A Lone Desert Highway

There may have been an economic reason to provide poor service in the past, but the Internet renders that reason invalid. Who is your best customer? How do you treat them? Why? Encouragement for customer conscious companies can be found in this article.

So - You Want Better Customer Service

So, if you say you want better customer service, who are you telling when you don't get it? Why do you keep going back to the same places that don't treat you as well as you deserve. If you want better customer service you need to take action.

Where Has The Service Gone?

How many times have you encountered horrible service as a consumer? Service in today's marketplace has taken a turn for the worse as companies look for ways to reduce costs and reduce internal supporting departments. Where has the service gone?

Your Management Policy - Does It Match Your Service Policy?

What if your customer service policy says one thing and your management says another?

Serving With Positive Intent, Customer Service The Easy Way

It's amazing what a little Positive Intent can do for your Customers Service Experience.

It's Time To Look At Our Attitude And How It Affects Our Customer Service

America's pastime cannot be played without gravity. Our Customer Service cannot be provided without a Great Attitude.

Change Management: Avoid Havoc In Very Uncertain Times

Escalating gas prices...tensions and turmoil in the Middle East...a struggling world economy. Leadership, in times of uncertainty, is not that much different from that of ‘normal' times. What does differ is the degree to which basic tactics of change management are applied. In times of uncertainty, leaders must pay even more attention to the people issues in change.

Follow My Leader - To Effect Change, Leaders Must Walk the Talk!

In any change project, a leader must wear many hats, however his/her role can be split into two key areas: 1. Set the strategic direction of the change and; 2. Convince everyone of its importance. The importance of the first part of this role is generally understood and is for another article on another day, however the second part is often overlooked (or done very badly) and can be of even greater importance. Where this point is addressed, it is generally done by giving presentations and distributing memos. Although these can be necessary, they are often ignored or just paid lip service if the most important method of communicating the importance of the project is missed – action.

Change Management - Urgent Information

You can get change working in your favor. I have used the following suggestions to get positive change management outcomes over the past 17 years. The following is urgent information because every day you don't use it is a day in which you will live in fear of an uncertain future

Fire the Fireman to Reduce Stress and Increase Productivity and Morale

In today’s business world, conflicts are inevitable, but they don’t have to be costly or time-consuming. If you manage people or projects, chances are that a majority of your day is spent resolving conflicts, settling disputes, or solving problems for other people. You may get to the point where you ask, “How am I supposed to get my job done when I am constantly putting out fires.”

Change at the Work Place - Don't Move that Cheese

Change in life is inevitable. As sooner as we can adopt to change the better we will be able to position ourselves and make the best out of it. This is especially true when it comes to change at work.

Collaboration and Change

Today’s corporation exists in an increasingly complex and ever-shifting ocean of change. As a result, leaders need to rely more than ever on the intelligence and resourcefulness of their staff.