Little and Big Commitments

People who do not keep little commitments don’t keep big ones either. Winning, profitable companies constantly inspire customer confidence by their actions, and always conduct business in a trustworthy manner. They keep their word. Commitments that are kept create repeat customers, and repeat customers create profit.

An Interpretation of Language

Language came from an origin, the primitive monkey men of millennia past. Now it is a field so vast in it's sub-branches and technical depth that we don't even know what's cutting anymore.

Where Does It All Start?

People will say that service starts with training. Actually, service starts with HIRING. HIRING the right people is the first step in spectacular service.

Front Line Customer Service

I read an amazing statistic in an article written by the Canadian Management Centre. “The average company loses half their customers in 5 years and half their employees in 4 years?. This has significant impact to overall customer, employee, investor and supplier loyalty.” Wow! Think about that statistic. 100% customer turnover in 5 years and 100% employee turn over in 4 years. Management at all levels must understand the changing role and importance of front-line customer service operations to achieve the core mission of the business, i.e., customer retention, customer acquisition, customer satisfaction, employee retention and increased profitability.

12 Sure-Fire Ways To Improve Your Customer Service Skills

Want to impress your customer? And sharpen your customer service skills? The customer service tips in this article should help you to create customer loyalty and subsequently - your customer service quality means repeat sales.

Customer Service - On A Lone Desert Highway

There may have been an economic reason to provide poor service in the past, but the Internet renders that reason invalid. Who is your best customer? How do you treat them? Why? Encouragement for customer conscious companies can be found in this article.

Essentials to Customer Loyalty

Every business, whether online or offline, needs customer loyalty in order to be established for the line of work it is trying to be known for. All businesses work hard not just to get a good impression but to make a lasting one of reliability and value that makes them acquire the hard-earned customer loyalty.

Cellular Retailers Must Greet Customers within 30 Seconds - Study

A simple hello can go a long way in wireless retail, but a recent J.D. Power and Associates customer satisfaction study makes a startling case for the conventional in-store greeting. The study found that overall customer satisfaction declines considerably if customers' wait time (the time before customers are greeted upon entry) exceeds 30 seconds.

Customer Service - A Smile Makes All the Difference

All of us have had waiters and waitresses (now called servers) who were discourteous. Lack of courtesy can ruin an evening. Similarly, courtesy can make an ordinary evening special. This essay describes one server's courteous and respectful service.

Managing Change -- Endings Are Just Doorways to New Beginnings

Stop looking at your endings as negative things that happen to you even when they bring pain and stress. The bridge between our endings and new beginnings is like a growth spurt. Every human on the planet experiences a growth spurt every now and then. They don’t stop just because we’re all grown up! This article gives tips on how to handle life’s growth spurts caused by a continuous cycle of endings and new beginnings, and how to see them as blessings of new possibilities and fruitfulness.

Before You Head Off, Make Sure You Know Where You Are Going - The Importance of Clear Objectives

The title of this article sounds like simple advice, but so often we undertake activities and projects without really understanding how they are going to help us to achieve our aims. I have outlined below some of the causes of this cavalier (and costly) approach to business improvement along with how we might approach things differently.

Change Management: Getting It Right

Change management is something many companies may face throughout their existence. Whether something simple or a complete change, various things can be done to allow for a successful change. Management of the change effectively will allow for the best overall final product but it really just is not that simple. But, there are ways to get effective change management in such a way as to contribute to the betterment of the company.

Have We Learned Nothing About Managing Change?

I’ve spent the past twenty years helping individuals and organizations thrive on change. Yet, recently, I’ve seen leaders making some of the same mistakes I noticed two decades ago. Have we learned nothing about managing change?