Should You Give a Refund?

Sometimes businesses mess up. If or when you do, should you give a refund, or something else?

Businesses with Large Client List Save Big with Custom Greeting Cards

If you have a client list that is continually growing, you also know how difficult it is to stay in contact with those clients, especially if you're a one-man show. One way to improve your relationship is to send out cards to keep those clients close.

Expectceed - The New Frontier In Customer Service

The cost for businesses to find new customers is huge. Why not find a resource to maintain customer loyalty. In today's world meeting the customer's expectations is not enough. By utilizing some simple steps your business can understand and exceed the customer's expectations.

Dialing For Dollars Making The Most Of Your Call Center

Predictive dialing is perhaps the most advanced telephony function in modern day call centers. By dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, and answering machines, Predictive dialing will increase the productivity up to 300%.

Remembering Names And Faces

A guide to giving you a better memory. Names, faces and personal details are most important. It makes a big difference if you do remember people and you can easily improve your memory.

Communicate With Customers - Their way

Knowing how your customers and prospective customers want to hear from you can go a long way toward getting and keeping customers. Picking up the phone has advantages over e-mail.

Ten Ways to Add Value to Your Services

What does it mean to add value to your services and why is it important? There are millions of small businesses out there. You need to create ways to stand apart from the crowd. Value added services are one way to do that. What exactly an added value is will vary based on whether a client is a prospect, a current client, or a past client.

Building Up Or Selectively Demolishing An Image Through Customer Service

Is your customer service building up a positive image for you as a builder or is it selectively demolishing your image? Do you simply talk about good customer service or do you provide and promote a daily customer service commitment? And is customer service really important to individual builders and the entire building industry? The answers are crucial to you specifically as a builder and to the building industry, in general.

Nicely Nicely Thank You

Being Nice is a choice we make. It is acting in specific ways to everyone, not just someone.

How Do I Answer The Phone?

Save money with our idiot proof guide to getting your phone answered!

The Five Pillars for Effective Customer Service in the Health Care Industry

Customer service is primarily related to the retail industry, as well as the hotel and restaurant industries. The health care industry; (hospitals, nursing homes, hospice, assisted living, and home care) need effective customer service to maintain a high level of service. There are five pillars of effective customer service for the health care sector and these pillars are presented in this article.

Dr Phil, Dr Clueless, and Dr Any Day Now

Have you ever been to a restaurant with lousy service? Even though the food is good, you won't go back because you refuse to be treated poorly. Have you ever stopped frequenting a retail establishment because you became tired of lousy service by a workforce that has no work ethic and perhaps give off those signals that they're doing you a favor? Think about an establishment that no longer has your business because the way they do business is just plain terrible.

Handling the Nightmare Customer

I received this inquiry asking how I would assess this Customer-Gone-Wild episode. After I share it with you, I'll affix my answer, which I hope everyone will find useful.