Customer Service - On A 1-10 Scale It Was 12.5

You can't fake good customer service. It's either good or it's not. My preference is for good customer service and this describes a perfect example of what it should feel like.

15 Principles for Complete Customer Service

I'm simply going to list these fifteen principles for complete customer service and let you draw your own conclusions regarding the following questions (these need to be answered in sequence): • Is this principle really important for my organization? • If it is important, are we actually implementing this principle consistently and thoroughly throughout the organization? • If we are implementing it, is it proving to be effective? In other words, is this principle actually working to consistently deliver complete customer service to every customer every time? • If it is not effective, what is the first thing that needs to be done to improve its effectiveness? What resources do we need to get this done? Who needs to be involved in developing and implementing this first step? When you answer these questions in the order listed, you'll quickly discover where the weak points are in your internal process chain of customer service AND what you can do quickly to strengthen or change them for immediate improvement. Here are the 15 principles . . .

A Lesson From the Logman

Those who know my interests know how I love to study business situations. Today from an un-expected source there was a great example of good customer relations and business practice. With the holiday coming I had ordered a delivery of logs for our hearth.

How Far Can Customer Service Help In Medical Staffing

This article talks about the need to provide customer service as a medical staffing agency. How important it is, and how easy it is to gain, but how difficult it is to regain once lost. The lack of customer service will cripple any medical staffing agency.

So What The Heck Is Customer Service - Not This

A perfect example of how customer service is deteriorating and how it can be done better.

How To Give Good Service

A riff on giving and getting a good service, both on and offline. Will the future regard the online services kindly or harshly? It is not that safe in the offline world anyway.

How Not To Treat Your Customers

Examples of terribly poor customer service - don't treat your customers this way.

Expectceed - The New Frontier In Customer Service

The cost for businesses to find new customers is huge. Why not find a resource to maintain customer loyalty. In today's world meeting the customer's expectations is not enough. By utilizing some simple steps your business can understand and exceed the customer's expectations.

The Value of Interaction

Once upon a time, retailers knew all their customers personally. They knew their preferences and what was happening in their lives. Armed with this knowledge, retailers were able to react quickly and market to each customer individually. They were able to build friendships interacting with their customers. Along the way of growing chains and building malls and promoting self-service, many retailers lost touch with their customers. Recognizing the value in customer loyalty, retailers are now seeking to reclaim personal relationships with their customers.

Personalization - Individualized Customer Service

Today's small businesses are finding new ways to interact with their customers. These interactions can be as simple as providing an interesting bit of how-to knowledge or as complex as developing a way of rapidly identifying a returning customer. The first challenge is to personalize the interaction with each customer. Personalization is the ability to customize the way each staff member does business in accordance with a customer's wishes or needs.

Hey, It's Your Attitude Man

The tip of the ever growing poor Customer Service iceberg begins with Attitude.

Stop Hiding Behind Company Policy

Take your company manual, find the pages that cover 'company policy' rip them out of your manual and throw them away. Then you'll be able to start looking after your customers with common sense and doing what's best for them.

How to Handle Customer Complaints -- A Look at Customer Retention

Customer service can be somewhat of a fine art at times. An unhappy customer can challenge business owners today on a multitude of levels. For many, the simple thought of dealing with an unhappy customer can make some business owners break out in a cold sweat.