Do I Really Need a Toll Free Number for My Business?

Toll free numbers are no longer only for big corporations. If you have a business today, and want to be seen as serious, you absolutely need a toll free number.

Win With Customer Service

The secret to competitive success is to give customer service so far above the customers' expectations that it becomes legendary.

Hey Small Business Owners, How Many Customers Are You Losing in Your Bathrooms?

Losing customers happens at the customer service desk, the checkout or even a change in the layout of the store. However, have you considered how many customers you have lost from your bathrooms?

Back to the Basics

There are many things that lead to success in life and in business. One is the development of good character traits, especially honesty.

Management - Customer Service

Customer service is an obligation of management. Respect for the customer is reflected in good customer service.

15 Principles for Complete Customer Service

I'm simply going to list these fifteen principles for complete customer service and let you draw your own conclusions regarding the following questions (these need to be answered in sequence): • Is this principle really important for my organization? • If it is important, are we actually implementing this principle consistently and thoroughly throughout the organization? • If we are implementing it, is it proving to be effective? In other words, is this principle actually working to consistently deliver complete customer service to every customer every time? • If it is not effective, what is the first thing that needs to be done to improve its effectiveness? What resources do we need to get this done? Who needs to be involved in developing and implementing this first step? When you answer these questions in the order listed, you'll quickly discover where the weak points are in your internal process chain of customer service AND what you can do quickly to strengthen or change them for immediate improvement. Here are the 15 principles . . .

Why Do We Accept Government Incompetence, Decade After Decade!

Recently I visited a new car dealership, something millions of people in the United States do every month. Several weeks later I visited the Florida State Department of Motor Vehicles for a bit of license renewal. Contrasting the quality of these experiences says a lot about us as individuals, our conditioned acceptance of ineptitude and our limited appreciation for quality service.

The 3-R's Of Customer Service

Learn to deal with tough customers and provide excellent service, even when the situation isn't your fault.

Leadership Matters - When Was The Last Time?

Developing a Customer-Driven Business, Treating Customer Services as a Business Opportunity. All of the above equals a stronger bottom line. It justifies the kind of training that enables individuals and teams to deliver memorable, customer-centric service.

The Forgotten Customer

Good companies would never forget about their customers. Or would they? We examine why the status of our internal customers usually doesn't match that of the external ones.

Barney or Training? Which is Better for Your Organization?

Maybe you are thinking about your CSI index and wondering what to do. You have a choice, Barney or Training.

Digital Signage - Cutting Out the Cacophony

With the help of a little technology troublesome audio sources can be tamed on the digital signage beast. As digital signage technology enters its next phase as a hybrid, interactive medium combining the power of linear content with branching interactive functionality, volume is likely to rise, literally...

From Call Center Blues To Call Center Green

Like many old school call centers, TeleWorkers are required to sit in brick and mortar facilities, in cubicles, in neon lighting and for perhaps a dozen hours at a time. The Wall Street Journal reported a few months ago, the average call center employee duration is 90 days. It is reportedly one of the most dissatisfying jobs, with a supervisor leaning over your shoulder and taking note of your bathroom breaks, with performance pressure and so much of the same.