How Many Squares Do You See?

Draw a square on a piece of paper. Now divide that square into 9 equal squares by drawing two lines down and two lines across. How many squares do you see? Did you say 14? Correct. If not, looker harder. The 9 square mind teaser is a well-worn example of how motivation speakers explain the concept of lateral thinking. In other words, looking beyond what the eye first sees. Looking more intelligently.

3 Customer Loyalty Tips

Customer loyalty can easily be created and maintained, by the small business owner, by following these three simple tips.

Buyer Beware the Extended Warranty – Deal or No Deal

Is an Extended Warranty a good investment for consumers of electronics or appliances? Research by Consumer Magazine determined the answer to be NO. What you should know about extended warranties and why do stores offer them is the topic of this article.

Why Is Good Customer Service Essential And Who Is Responsible For It?

Tempers flare and voices rise, but does your good customer service vanish? These are just a part of your day-to-day life in the market place in any business establishment. Customers and consumers are becoming more and more demanding-

How to Receive Good Customer Service

People complain that no one gives good customer service. There is a way, but you have to be a good customer to receive it.

Customer Service is Not a Department

The only reason your company exists is to solve problems for customers. If you do not do this well the customers go away and your company ceases to exist. I have often marveled at how huge corporations place minimum wage employees in their customer service department and then wonder why their sales have gone down. Customer service in not a department of your company. It is what your company does to keep and earn trust in the marketplace.

How To Maximize Your Waitress Income Using Guest Checks

Explore ways a waiter or waitress can use guest checks properly to increase income and improve restaurant customer service.

Hey Small Business Owners, How Many Customers Are You Losing in Your Bathrooms?

Losing customers happens at the customer service desk, the checkout or even a change in the layout of the store. However, have you considered how many customers you have lost from your bathrooms?

How A Virtual Assistant Can Help You With Your Customer Service

Outsourcing tasks, such as contact management, email and voice message management and response to a virtual assistant, provide that personal touch back to customer service. Virtual assistants can be instrumental in providing personal customer service by providing a live human to respond timely to their inquires.

Service VS. Location - Which One Wins?

So it comes down to the location of your business, which does not look that promising. You are at the end of the mall, the wrong end. You have major competitors nearby, ones with deep pockets. Do you stay in this location, how can you compete, profitably. In 2005, we assisted a company with this problem, while increasing sales 25 percent two years in a row over each previous year. How did we do it?

Judgment Day: Assessing Your Service

Many companies are realizing that it is high time they ramped up their service delivery. This article discusses assessing the service level you currently have, the service level you want to have, and how much skin you want to put in the game to attain that level. Customer service is about action, not talk. And while talk is cheap, action takes commitment, from senior management on down to the front line personnel.

No One Answers The Phone But The Sales Department

Best-selling author describes his frustration in trying to talk to someone in the companies he does business with.

6 Great Ways to Really Annoy Your Potential Domestic Customers

6 tips on how NOT to treat your potential domestic customers.