Who Decides Good Customer Service?

Remember the movie “Miracle on 34th Street”? Sending people to Gimble’s did not hurt Macy’s in the least. In fact, it endeared customers to Macy’s for being so helpful.

Has Anyone Seen The Customer Lately?

Neither traditional media companies nor the new media entrants have yet figured out how to retain audiences and so the battle for loyal customers is still very much up for grabs.

Orchestrating Your Own Natural Sound - Pathways To The Human Connection

Do you ever wonder what makes a person listen? What qualities make one's message heard and understood? Even before the understanding process can begin you have to be heard and we simply don't hear everything around us. Just like elevator music, we tune out sounds that are without variety, inflection, and interest. To capture someone's attention you have to put interest into the rhythm of your sound.

9 Easy Steps to Implement Customer Service Policies that Decreases Risk

Create policy and procedures that improve customer service while reducing risk management issues.

How To Take Care Of The Ridiculous Customer

In a previous article I talked about how to take care of angry or upset customers. But what happens when you have that ridiculous customer? The one who is totally unreasonable?

Mailroom Supplies: Does Your Vendor Deliver Great Customer Service and Prices?

All mailrooms have the continuing need to purchase mailroom supplies. Whether your mailroom needs envelopes, stamps, stationary, or other supplies, there are thousands of office supply companies that are eager to cater to you. As the mailroom purchaser, you need to sort through all of your options and find the supplier that is right for you.

Customer and Employee Loyalty: How Do You rate?

The average company loses half their customers in 5 years and half their employees in 4 years? This has significant impact to overall customer, employee, investor and supplier loyalty. Loyalty is the degree to which these groups are loyal to your product, service and organization.

An Interpretation of Language

Language came from an origin, the primitive monkey men of millennia past. Now it is a field so vast in it's sub-branches and technical depth that we don't even know what's cutting anymore.

Getting Rid of the Rulebook

Companies must have rules & regulations to make its business run smoothly... but in this time of fierce competition & much talk of improving customer service, doesn't judgment on a one-to-one basis have a place?

Everybody Wants To Raid The Barn - Nobody Wants To Plant The Corn

The common misconceptions of free advice. What are the real costs?

So - You Want Better Customer Service

So, if you say you want better customer service, who are you telling when you don't get it? Why do you keep going back to the same places that don't treat you as well as you deserve. If you want better customer service you need to take action.

The State Of Customer Service Today

What is customer service? Ask a few people, and each will have their own opinion on what is good customer service. I have come to a define customer service in a very simple way. It is simply a method of showing respect for an individual in which you are in contact, either in person, over the phone, via email, or in your car; you will be in constant contact with people and in my view, all individuals are customers. Sadly enough there are few examples of good customer service out there and it seems that companies do not invest any effort into the current workforce to train them on the subject. What does this mean when our economy is largely service oriented yet lacks many examples of good customer service?

Your Management Policy - Does It Match Your Service Policy?

What if your customer service policy says one thing and your management says another?