Six Tips for Excellent Customer Service -- Expand Your Local Business With No Extra Cost

Recently my dentist recommended that I see an orthodontist for a consultation, and not only did I learn about having my teeth straightened, but I also witnessed absolutely brilliant, excellent customer service offered by this outstanding local business. If you own a business that offers a service to your clients, these tips for excellent customer service will show you how to expand your local customer or client base with no extra work or marketing expense.

Retailers Face Credibility Problems

It seems to have started harmlessly enough, this business of retailers misleading their customers. But after several years first of stretching the truth, then nibbling hungrily away at it, it appears many retailers wouldn't know the truth if they stepped in it.

The Importance of Customer Satisfaction - Why You Should Focus and Train Your Employees

The importance of customer service to satisfaction levels and corporate profit cannot be understated. Customers must become 'apostles'.

Mystery Shoppers Keep Customer Service Employees on Their Toes

Large and small companies in the U.S. and Canada are relying increasingly on mystery shoppers to discover strengths and weaknesses.

The Etiquette of Introductions

First impressions count. And there’s no better way to start off on a positive note than to orchestrate a smooth, genial exchange of introduction.

Customer Service to Be Thankful For!

Today is Thanksgiving and within a few hours people will be streaming into my house to enjoy their share of turkey and the trimmings and pumpkin pie. It’s my job to cook this feast, or should I say to re-cook it, because for the last several years I’ve purchased a packaged meal from a local market. They assemble the sides and pre-cook the bird, leaving only the heating-up and serving functions to me.

What is It Like Today to Get a Customer Service Person to Answer a Simple Question?

In general most of us have extremely fast paced lives with no time to waste. Therefore if a service or product we rely on has a problem, we need that particular company to provide us with excellent fast customer service. Is this the type of service we are receiving?

Five Hot Ways To Create Customer Loyalty

Creating a loyal customer is not as easy as it once was with today's changing business landscape. Customer loyalty, though, is essential to any great business. Many business owners lay out a chunk of cash each year for worthless incentive programs to keep customers coming back, but in case after case, it simply hasn't worked for a business. How can you create customer loyalty for your business?

What Is The Job Roll of A Customer Service Rep

A customer service rep is employed by different types of companies throughout the country and serves as a direct contact to customers. They are responsible for ensuring that customers receive an adequate level of help when it comes to questions and concerns.

58 (More) Phrases That Payses

If you control language, you control thought. If you control thought, you control conversation. If you control conversation, you control outcomes.

Fault the Few - Blame the Many - A Video/Game Rental Observation

Customer Service Flounder? National 'Chained' Video Store is Just the Tip of the Iceberg

The Extra Mile Principle

Defining your home-based business if a good first step. Defining your customers is a close second. Keeping your customers is imperative. What are the traits of good customer service? This article fills in the blanks.

How Do Businesses Survive Today With So Much Incompetence?

Have you tried doing business with a major corporation lately only to be left angry and in total frustration? The levels of incompetence seems to be rapidly growing by the day. Common sense has left us forever and has been replaced with the ever-growing ignorance, emotions and incompetency of these screw-balls that are running the asylum.