Shop For Free And Keep The Merchandise

What could be better than shopping for free and getting to keep what you buy? If you love to shop and are willing to tell retailers what you think, mystery shopping might just be the job for you.

Are You Creating A Lack Of Excellence In Your Business?

In creating excellence in your business, isn't about what your office decor looks like or where your address is or how new your vehicle is. It's about... YOUR CUSTOMERS & EMPLOYEES.

What's In Your Toolbox?

It's time to check your toolbox and ASK what you might need to brush up on.

Advice When Calling Customer Service

Anyone who has called tech support or customer service might agree that the experience can be very stressful. The following tips can make the experience more effective and help you get what you need.

The Extra Mile

People have an abundance of choices today when choosing where to spend their money--whether for business or pleasure. But far too many businesses treat customers as an interruption rather than as the reason they exist. This article highlights the difference that outstanding customer service can make in creating customer loyalty and buzz for your business.

Has Anyone Seen The Customer Lately?

Neither traditional media companies nor the new media entrants have yet figured out how to retain audiences and so the battle for loyal customers is still very much up for grabs.

How to Build Your Business by Providing Sincere Heartfelt Service- When it Shows the Business Grows

In this world of instant gratification and automated services, dealing with a real person who cares is more special and growing more important to customers every day. With employees looking to show up and take home a paycheck, finding people to provide exception customer service can be the difference between huge success and absolute failure of your business. When your employees exceed the customer expectations for service and caring it will show in the bottom line of your business.

What Can a Virtual Assistant Do For Me

Sparing your time is an undoubtedly key thing in developing your business. When you assign tasks to the capable hands of a professional Virtual Assistant (VA), you can very easily refocus your energies on other more important aspects of business that are directly linked to generating revenue.

To Be - (Customer-Focused) or Not to Be - What a Question

This is the first in a series of short articles about understanding why customer focus is strategically important, what it means to be truly customer-focused and how to create or improve customer focus in your organization. This article presents a simple business case for the strategic importance of creating greater customer focus.

Wedding Tents and Marquees

Are you planning a wedding? If you have always wanted a beach wedding or an out door ceremony, consider the benefits of using a marquee tent to host your guests. Outdoor weddings and functions are directly affected by the weather.

Where Does It All Start?

People will say that service starts with training. Actually, service starts with HIRING. HIRING the right people is the first step in spectacular service.

The Seven Deadly Sins Of IVR

The sales pitch for interactive voice response (IVR) is very compelling - being able to offer 24-hour service to customers without human intervention. However, a large number of IVR applications fail to work well. Jonty Pearce looks at seven of the greatest sins!

12 Sure-Fire Ways To Improve Your Customer Service Skills

Want to impress your customer? And sharpen your customer service skills? The customer service tips in this article should help you to create customer loyalty and subsequently - your customer service quality means repeat sales.