The Cheesecake of Tomorrow

At an elegant resort in Mauritius, the dessert menu was rather sparse. One customer asked the waiter for 'The Special Dessert of Today.'

What to do When Your Customer is About to Explode

When things go wrong, many customers get upset. Some blow up in anger. The next time your customer is ready to explode, use these five proven steps to sanity.

What is Ron's Website Really For

I decided to upgrade my website and contacted four developers to get opinions and quotations. What an unsettling experience!

Who Put Sand in the Grease

The world is racing towards seamless commerce and instant communications. Fast computers and networks provide the grease.

You Can't Have Juice With a Special Broiler Meal

Years ago, I frequented a well-known quick-service restaurant for their Special Broiler Meal, a fast-food lunch of broiled chicken sandwich and french fries.

Please Drive Around Once Again

In Australia, Matt and two friends went to a fast-food drive-through for lunch. They wanted three separate orders as there were three in the car and no one had exact change.

Yes - We Have No Bananas

I stayed in an Orlando hotel suite for ten days. Breakfast was available in the concierge lounge each morning: oatmeal, bread with butter and jelly and an assortment of sliced melon

A Toll Free Directory Lets You Shop More, Search Less

Whether a consumer, a seller, but mostly as an employer, how you source or locate what you buy is as important as the item that you purchase. What to buy, who to buy from, those are the two questions one would think would be most important, but now there are two more questions to have to answer, and that is where to look and how much to pay to call.

Six Drivers of Customer Loyalty

Many well-known companies have famously fashioned mission, values and vision statements that claim they begin and end with their customers. Oh, but were it so in reality! Be this as it may, these carefully crafted proclamations are nevertheless informative and valuable because they serve to remind companies of their high calling and to help them measure how far away from their standards they’ve strayed. In reviewing many of these iconic declarations I’ve discovered that six aspects of how an organization should view and treat its customers are usually mentioned. I believe that when all six of these drivers are consistently and thoughtfully implemented throughout a company, the financial bottom line increases because the operational bottom line of building caring and satisfying relationships with customers is effectively and creatively addressed.

What’s the Impression You Leave?

First impressions are critical to your business. Customers use their first impressions to decide whether or not to do business with you.

Improve Customer Service by Being Honest with Your Customers

Are you seeking improved customer service through customer service training? Consider, this out of the box solution to improve customer service.

Paralegals Practice Unparalleled Phone Propriety

Support your boss by handling phone calls with tiptop professionalism. Phone calls are the initial bread and butter of your attorney's practice. Don your gloves and use your finesse in handling them.

Five Musts of Good Customer Service

The customer is what keeps a business fueled and running. Without the customer, there would be no business, and keeping customer happy and coming back is of the utmost importance.