How to Pay a Powerful Compliment

Sincere compliments motivate, encourage and inspire. The next time you praise a deserving person or organization, create a compliment with positive power...

Are Your Frequent Customers Freeloaders, Scoundrels or Cheats

Many companies reward their customers with a system for accumulating points with each purchase. These points are redeemable for free products or services in the future.

The Power of a Pregnant Pause

The busiest maternity hospital in the world is my client. They were once listed in the Guinness Book of Records for 'most babies delivered in one year!'

Customers - NO

We were visiting in Gisborne, an attractive small town near Melbourne, Australia

Developing an Eye for Detail

I flew Business Class on one of the world’s largest airlines and found myself in a chair padded for pleasure.

What to do When Your Customer is About to Explode

When things go wrong, many customers get upset. Some blow up in anger. The next time your customer is ready to explode, use these five proven steps to sanity.

Get Yourself Spring-Loaded

An e-mail arrived with a fragmentary phrase that absolutely caught my attention. The writer referred to many upset customers being 'spring-loaded in the pissed-off position.'

Perfect Lives

We quest to shape our perfect lives. The right job, the right clothes, the right weight, the right car.

Talk is Cheap

Communicating effectively with your clients can be one of the most significant customer satisfiers in your arsenal. Most companies do not go far enough when it comes to communicating with their customers.

A Sure Fire Way to Say You Do NOT Care About Your Customers

There are many ways to show your customers that you care about them. Let me share one that tells your customers that YOU DO NOT CARE ABOUT THEM. Remember, my friend, that in business it is sometimes the little things that begin to tear down the company that we have worked so hard to build.

23 Phrases That Payses

These 23 one-liners ooze friendliness and approachability...

How To Properly Use Greeting Cards To Increase Your Business

To do well in business, a business owner must show his customers that he cares. And just like in the personal world outside of business, we show that we care with gestures as simple as greeting cards.

What is Customer Service? Ten More Things to Remember!

Ask yourself why you love your favourite restaurant. Chances are that you frequent a restaurant because they offer great food and a warm ambience. But what exactly is customer service? Of course, the successful retailer knows that the answer is all of the above.