Responding With Why Is A Sure Bet That You Won't Get To What, Where, When And How

Explaining Why can only lead to disappointment. It's better to respond with What you can do, When you can do it, Where it will get done and How you are going to do it.

Tips on Video Taping - Get The Tips You Need To Know To Have Great Movies and Clips!

Get the most out of your video recordings with these tips in the Article: Tips on Video Taping.

Can You Heed Me Now?

While you listen in to a consumer (or co-worker, spouse, significant other), your brain is regularly making hundreds of assumptions. Each word, modulation, and attitude of voice is interpreted, but not always as the orator planned. We can clearly see that 2/3rd of all employees feel management isn’t listening to them.

Control through Conditioning: Vocal Training Creates a Comfort Zone

The feeling of being misunderstood, ignored, or rejected creates an uncomfortable environment that manifests it self in a high degree of employee dissatisfaction. Feeling understood makes you feel as if you exercise a degree of control over the process and impacts its outcome. Vocal training and the confidence it creates increases call and contact center agents’ feeling that they have authority over the communication exchange.

11 Customer Services Lessons on One Phone Call

Can you really get 11 Customer Service Lessons from one phone call? Discover how just 1 phone call your clients make to your business can effect them 11 different ways.

Are You Creating A Lack Of Excellence In Your Business?

In creating excellence in your business, isn't about what your office decor looks like or where your address is or how new your vehicle is. It's about... YOUR CUSTOMERS & EMPLOYEES.

Building Great Customer Experiences - Or Beware Consultants With No Clothes!

Are you overlooking some of the most important principles when setting out to create great customer experiences for your most valuable customers?

Orchestrating Your Own Natural Sound - Pathways To The Human Connection

Do you ever wonder what makes a person listen? What qualities make one's message heard and understood? Even before the understanding process can begin you have to be heard and we simply don't hear everything around us. Just like elevator music, we tune out sounds that are without variety, inflection, and interest. To capture someone's attention you have to put interest into the rhythm of your sound.

Let Your Client's Know Your Customer Service Expectations

Let Your Clients know YOUR Expectations. At my company, we make mistakes. We spend lots of time and money to make our procedures as efficient and foolproof as possible, but we still make mistakes. So, where do I get off writing these columns that so often highlight the need for Except

The Power of Delighting a Customer

A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz that money could not buy!

Professional Conference Organizer

If you are on the hunt for a professional conference organizer and are not sure where to start looking, consider the internet as a source of valuable information, and a good method to find a company specializing in conference and event management.

Good Customer Service - Simple, But Not Easy

Perseverance is the key to winning long-term customer support. To ensure customer satisfaction, and to keep them coming back, is simple, but it is not easy. When the right environment is in place, and the right processes are in order, and the environment and processes are predictable and repetitive, customers will return again and again.

Business Etiquette 101

Good manners put customers at ease, and comfortable customers come back. One way to genuinely create better results, and the resulting increased profits is to appreciate your customers.