Turbocharge Your Business with Exceptional Business Courtesy

In a world where bad service is almost expected, you can create an edge by giving superb service with these success strategies.

Quick-Service and the Ritz - Separated at Birth?

Horst Schultze, formerly of the Ritz Carlton, recently spoke at Dine America. He noted three keys to guest loyalty: timeliness, defect-free, and service. Ritz Carlton created their legacy based on these three principles - they charge higher prices for that legacy and guests continue to rave about them. Looking into our industry, drive-thru or dine-in, the same legacy can be created using similar components: speed, accuracy, and hospitality.

Customer Service: Maximized Profit Potential

Customer service and an improved bottom line is the reason behind providing tips on complimentary products and services at the point of sale. The lower cost of reaching existing customers is the reason for passing along customer sales information. This is an easy strategy to implement and an easy means of improving your site's income performance.

Follow Up Tips for Computer Services Part 1

Follow up is an incredibly important aspect of your marketing and contact management systems. In order to not be perceived as a pest, you need to create interesting and varied forms of follow up.

Customer Service Speaker Says Renting Films From Netflix Isn't a Panacea!

A few months ago I was raving about Netflix, an online movie rental service that enables you to use your letter carrier to get and return videos instead of wasting your precious time and gasoline. And Netflix does constitute an improvement over other movie delivery channels, as I see it. Cable and satellite force you to buy packages of movies at a high cost, or you must pay a premium price for individualized pay-per-view options. Also, their selections are limited, while Netflix, and perhaps others like Blockbuster, can offer 60,000 or more titles at a time. Still, Netflix has its problems.

Follow Up Tips for Computer Services Part 2

Follow up is a critical component of your marketing system. Here are some more tips for creative follow up.

Top Customer Service Speaker Says: Forget About Service, Focus On Satisfaction!

I really LOVE my customers,” I heard one agent gush. “My customers ADORE me!” another one boasted. “I always try to do something EXTRA,” confides a third. Ask most customer service managers what they would think about these three reps and they’d probably beam with pride and be elated. Each rep sounds as if she is reaching for the stars, never satisfied, and always achieving. I hate to bear bad news, but they’re all off the mark. Customer SERVICE is about what WE do, the techniques we use, and the feelings we have. But customer SATISFACTION is about something entirely different. Satisfaction is about the RESULTS we produce for customers, and it’s the single most important thing we need to focus on arousing, time and again, says Dr. Gary S. Goodman, President of Customersatisfaction.com, top speaker and consultant, and best-selling author of 12 books, including MONITORING, MEASURING & MANAGING CUSTOMER SERVICE, published by Jossey-Bass/John Wiley, available at Amazon.com.

Computer Service Contracts - Moving From Customer to Client

Computer service contracts are the butter of a computer services business. Your ultimate goal is to get as many people as you can on a computer service contract.

Positive, Proactive Communication

Whether you are in education, marketing, retail, logistics, government service, entertainment or insurance, communicating positively and proactively with your clients makes sense.

Are You Referable?

Being technically competent is not enough to build a growing business. You may be a terrific lawyer, doctor, accountant, broker, supplier, programmer, manufacturer or car mechanic, but if you don't keep your promises in every way, you just won't be referred.

Tweak Your Customer or Tweak Your System?

The purpose of your staff and system is to serve your customers better. When customers make requests outside normal procedures, your job is to tweak the system, not the customer.

Is Consensus Sinking Your Organization?

How open are you and your organization to completely new ideas? How welcoming are you to diversity, controversy and well-intended provocation? If there are questions you cannot raise, issues you dare not discuss or items banned from your agenda, make the space and time to relook and reconsider.

To Build Your Business, Appreciate the Customers You Already Have

Picking up new business is important, but it can cost a lot in advertising, special discounts, promotions and new customer orientation. Increasing your business with existing customers magnifies the loyalty of those you already have, and substantially boosts your profits.