Customer Service Considered for Security Patrol Companies

It is important for Security Companies to give great customer service because the competition is often fierce in the industry. If the businesses hiring the security company do not feel they are getting good service then you can expect they will be much more open to the next security company sales person who offers a slightly lower price for the same basic purported services.

IT Consulting: More Than Technical

Technical skills are essential for IT consultants. However, there are many other things you need to know when running your own business.

Top Three Ways to Stay in Touch with Clients

Relationships are developed through time and activity. Here are three of the top ways to develop relationships that stand the test of time!

The Service Department, Warranty and Non-Warranty Repairs

Most customers feel that the service department will take more time with a warranty repair because there is no extra money for the service department. This may be the case, but it should not be. The timely warranty repair is the most important thing for the service department. If the repair takes second place, then there may never be a non-warranty repair. The customer will just find another company. The warranty repair is the first and best opportunity the service department has to make a good impression with the customer.

A New Spin on Mystery Shopping

Have you been using mystery shoppers or web or phone surveys looking for something new? Do you need more data points? Look no further than your email database of customers. Here is an inexpensive and fun way to not only help move service forward, but continue to cement the loyalty of your customers.

Quick-Service and the Ritz - Separated at Birth?

Horst Schultze, formerly of the Ritz Carlton, recently spoke at Dine America. He noted three keys to guest loyalty: timeliness, defect-free, and service. Ritz Carlton created their legacy based on these three principles - they charge higher prices for that legacy and guests continue to rave about them. Looking into our industry, drive-thru or dine-in, the same legacy can be created using similar components: speed, accuracy, and hospitality.

The Power of Highly Satisfied

I was recently reading a Harvard Business School case study on Starbucks. Being one of the few people who do not drink coffee, I am not the most frequent Starbucks customer. But, the wireless internet access and Chantico drinking chocolate have gotten me in there regularly. But I digress ...

Is the Customer Really King?

We often hear ‘the customer is king’. I don’t believe it. First, many customers do not behave like kings. Some act more like ruffians than royalty. You might want to disregard this kind of customer altogether. But it’s tough to disregard a king.

Who's Answering Your Email?

Websites, e-mail and digital voice mail are changing the game in business. Some companies are taking the lead with great digital service like Computers.com and Amazon.com. Others are falling far behind. A friend of mine had a complaint about the service at a local hotel. He visited the hotel’s website and wrote to the 'feedback' e-mail address provided. One week later he got this reply:

Where on the Floor is 264?

Your customers may require more than technical data to fulfill their wants and needs. Data only becomes useful information when it connects with human concerns.

In Your Best Interest

Customers may become confused or frustrated by your policies and procedures. This is especially common in large organizations. But it’s not productive to blame your customers or your colleagues – that only makes things worse. What is effective is to resolve the situation permanently by improving the clarity and consistency of your communications.

What is 'Legendary Service'?

Using the words 'legendary service' is not enough to make it real. You must expand, imagine, innovate - and take real legendary action.

Laundry Unlimited 'Bounces Back'

When things go wrong, don't hesitate to spend money setting things right. It isn't money spent at all; it's money wisely invested.