True Cost Of Bad Telephone Etiquette

What's a phone call worth to your corporate image, brand equity, and profitability? Do your front-line employees complement your sophisticated, state-of-the-art phone system?

The Mechanic

I recently had a problem with my car which turned in to a customer service nightmare. There's a lot to be learnt from this story.

Put The FUBB Factor Into Customer Service

In today's highly competitive economy it is crucial that you follow up to the point that your customers cannot resist telling other people about you. This is the FUBB Factor.

The Questions We Face

It's the second in a series of articles on communications.

The Forgotten Customers

Customers come in two varieties; buying and buy-in. We are all familiar with the buying customers but do you know the buy-in customers and just how vital they are to the success of your business?

What Kind of Pillow Do You Prefer?

I like to find examples of companies who offer what the French Creole refer to lagniappe... a little extra. I contend that the best companies are the ones who offer a little extra in their service... something that sets them apart.

I'm Looking for a Skill Set in Communications

Communication on a deep level starts with understanding yourself 1st and then applying it to others.

A Dangerous Game of Truth and Consequences

Revolving Door Staffing Keeps Employee Numbers Up, But Lowers Customer Satisfaction and Loyalty

Cross-sell to Provide Service in the Hospitality Industry

Guests of hotels and resorts at the top end of the hospitality range of properties are being under-serviced. The impact is felt directly on the top line of sales and potentially indirectly through return visits.

An Old Icon is Bygone!

I can tell you exactly what happened. Poor management. Unfortunately we're experiencing this just about everywhere, whether at a local establishment or a chain. Management is just not taking the time to properly train and supervise its staff. What happened to Michelle's is a prime example of this problem.

CRM Application Is Most Beneficial And Essential Software Tool For Any Business Organization

Find why CRM application has become the beneficial and essential software tool for any business organization.

Party All The Time!

Great Customer Service is like having a party!

Pool Tables & Pool Table Accessories at Boston Tables

Pool Tables Accessories & pool tables provided by Boston tables are of high quality making the pool table more appropriate for the game. We also provide pool cues, pool balls along with other pool table accessories.